Returns and refunds

We want you to be completely happy with your Gaia products. If for any reason you’d like to return your order, please contact our team at Gaia Spa.


We can accept all unopened products that are returned to us within 14 days of the original delivery in their original packaging. We will issue a refund or exchange the item for a product of the same value.


If the goods you receive are damaged or faulty in any way, or are not what you originally ordered, we will be happy to offer you a full refund or exchange them for items of the same value, provided they are returned to us within 14 days of their original delivery.


In the unlikely event that you experience an unwanted reaction to one of our products, please contact our team on 01752 344 455.

This policy is only applicable to purchases made online.

Once we receive your item and are happy that it meets the criteria above, we will apply a refund to the original method of payment for the value of the goods within 14 working days.